At MIXED, we take care to package and ship every order in good condition. Because our products are personal-care fragrance items, our refund policy is intentionally strict.
Eligibility for Refunds
We only issue refunds for products that arrive damaged in transit. No other reason - including change of mind, ordering the wrong item, or dissatisfaction with the scent - is eligible for a refund or return.
Reporting a Damaged Item
If your order arrives damaged, you must report it immediately upon receipt:
- Contact us on WhatsApp with your order number and clear photos/video of the damaged product and packaging
- Claims reported after delivery is confirmed, or without visual evidence, cannot be processed
- We recommend inspecting your package as soon as it arrives, before signing for delivery where possible
Refund Timeline
Once a damage claim is verified and approved, refunds are processed within 10–14 business days. The refund will be issued to your original payment method, or as store credit/COD cash return where applicable - timing may vary slightly depending on your bank or payment provider after we initiate it.
Non-Refundable Situations
To be clear, refunds are not available for:
- Change of mind or incorrect selection by the customer
- Dissatisfaction with scent, longevity, or personal preference
- Orders where the damage claim was not reported immediately upon receipt
- International customs delays, duties, or seizures
International Orders
As a UAE-based business shipping globally, the same damage-only refund policy applies regardless of destination. Return shipping logistics for international damaged claims will be coordinated case-by-case via WhatsApp.
Questions
For any refund-related query, reach out to us on WhatsApp - we're happy to help.