Privacy Policy
This Privacy Policy explains how MIXED ("we," "us," "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our site or place an order, we may collect:
- Contact details: name, email, phone number, shipping/billing address
- Order information: items purchased, order value, payment method used
- Device and usage data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)
- Communication records: messages sent to us via WhatsApp, email, or contact forms
How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your order (confirmations, tracking, support)
- Send marketing communications, where you've opted in, which you can unsubscribe from at any time
- Improve our website, products, and customer experience
- Prevent fraud and comply with legal obligations
Sharing Your Information
We do not sell your personal information. We share data only with:
- Shipping and courier partners, to deliver your order
- Payment processors, to complete your transaction securely
- Service providers who help us run our store (e.g. Shopify, email/SMS/WhatsApp platforms), bound to protect your data
- Authorities, where required by law
Cookies
Our website uses cookies to remember your cart, preferences, and to understand site traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (including tax and accounting obligations under UAE law).
Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal data. To exercise these rights, contact us on WhatsApp or via email.
International Customers
As we ship globally, your information may be processed and stored in the UAE or in other countries where our service providers operate.
Data Security
We use reasonable technical and organizational measures to protect your data, though no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For any privacy-related questions or requests, reach out to us on WhatsApp or via email.